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What Questions to Ask Movers for An Estimate?

Jun 18, 2024

Choosing the right moving company can ease the burden of a stressful move. One of the first steps you’ll need to go through when choosing movers in Marin County is getting a cost estimate for their services.

If you’re looking for movers Marin County, then reach out to Luigys Moving & Storage. We provide reliable, efficient, and professional moving services to ensure your relocation is smooth and stress-free.

But first, understanding what questions you should ask can help you get a clearer picture of the potential expenses before your move. Here are the essential questions to ask your moving company for an accurate cost estimate.

What Services Are Included in the Estimate?

Understanding what is included in the estimate helps you compare different companies accurately and ensures you know exactly what you’re paying for.

Packing Services

What is the additional cost of packing services?

Disassembly and Reassembly

Are large items such as beds and furniture disassembled and reassembled as part of the estimate?

Loading and Unloading

Is the cost of loading and unloading your belongings covered?


If you need temporary storage, does the estimate include this service, and what are the terms?

Are There Any Additional Fees?

Additional fees can add up quickly and significantly increase the cost of your move. Be sure to ask about:

Stair Fees

Will there be an extra charge if the movers need to navigate stairs?

Long Carry Fees

Is there an additional fee if the moving truck can’t park close to your home?

Elevator Fees

Are there charges associated with using an elevator?

Shuttle Service Fees

If a smaller vehicle is required to transport your items to the moving truck, is there an extra cost?

Insurance Fees

What types of insurance are included, and what do they cover? Are there additional insurance options available?

How Is the Estimate Calculated?

Understanding how a moving company calculates its estimates can help you gauge whether you’re getting a fair deal. Ask about:

Weight vs. Volume

Is the estimate based on the weight of your belongings or the volume they occupy?

Hourly Rates

If the company charges by the hour, how many movers will be included, and what is the hourly rate?

Flat Rates

Does the company offer a flat rate for the move, and what does it include?

Binding Estimates

Is the estimate binding, meaning the price is fixed regardless of any unexpected issues, or is it non-binding and subject to change?

What Is the Company’s Experience and Reputation?

The experience and reputation of the moving company can impact the quality of service you receive. Key questions to ask include:

Years in Business

How long has the company been operating?

Customer Reviews

Can you provide references or direct me to customer reviews?

Professional Accreditations

Is the company a member of any professional moving associations?

Licensing and Insurance

Is the company licensed and insured to operate in your area?

What Is the Company’s Policy on Handling Damages?

Even with the most careful planning, accidents can happen. It’s important to understand how the moving company handles damages:

Damage Claims Process

What is the process for filing a damage claim if an item is damaged during the move?

Insurance Coverage

What level of insurance coverage is included, and what are the options for additional coverage?

Repair or Replacement

How does the company determine whether to repair or replace a damaged item?

Can You Provide a Written Estimate?

A written estimate provides a clear record of the agreed-upon costs and services. Be sure to ask for:

Detailed Estimate

A breakdown of all costs, including labor, materials, transportation, and any additional fees.

Binding Agreement

A signed agreement that outlines the estimate and confirms the terms of service.

Vetting a Moving Company Before Asking for an Estimate

Before you even ask for an estimate, it’s crucial to vet potential moving companies to ensure you choose a reliable and reputable service. Here are some steps to help you with the vetting process:

Read Reviews and Testimonials

Customer reviews and testimonials can provide valuable insights into a company’s reliability and service quality. Look for consistent patterns in feedback regarding punctuality, care in handling items, and overall professionalism. Websites like Yelp and the Better Business Bureau (BBB) are good places to start.

Assess Their Professionalism

Evaluate the company’s professionalism from your first interaction. Are they responsive and willing to answer your questions? Do they provide clear and thorough information? Professionalism in communication often reflects the quality of their services.

Visit Their Office

If possible, visit the moving company’s office to get a sense of their operations. A well-maintained office and organized staff can be indicators of a professional and reliable company.

A Professional, Efficient Moving Company – Luigys Moving and Storage

At Luigys Moving and Storage, we are dedicated to providing clear, comprehensive estimates and high-quality service.

Contact us today at (415) 413-4646 for a free, no-obligation quote and let us help you make your next move stress-free.


DOT #02740355
MC #1308212

Novato Office

CALT: #0192210
Tel: 415-413-4646
122 Hamilton Dr. Ste. E
Novato, CA 94949

San Francisco Office

5550 Mission St.
San Francisco, CA 94112