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Liability and coverage

Insurance / Claims Handling:
We at Luigys Moving & Storage Company always strive to offer our clients top-class service and be as careful as possible at the same time. We treat the belongings of our clients with as much respect as we would treat our own goods. However, when you complete over 500 moves a year, there are inevitably going to be a few instances of damage. We are proud to announce we have a 98.8% success rate in completing moves with no damage. We are very proud of this and will still continue to improve.

A company can be judged on how it handles the problems it inevitably must encounter in doing business. We feel this is where our professionalism shines through. Below we will outline the types of valuation coverage we offer and brief outline of claims handling process.

Valuation Coverage Types:

Basic $0.60 Per Pound Per Article:
This type of valuation coverage comes free and standard on all moves within California. If this option is chosen, should there be damage to a piece, the customer will receive 60 cents for every pound the item weighs. An example would be that if an item that weighs 100 pounds gets damaged during the moving process, the customer would receive $60.00 towards the repair or replacement of that item.
Actual Cash Value:
This type of coverage costs $1.00 for every $100.00 worth of coverage. This level of coverage takes into account depreciation and example would be if a TV that you bought for $750.00 five years ago gets damage in the moving process then the value of the TV at the time of the move. $400.00 would be the maximum amount the customer would receive towards the repair or replacement of the TV.

Full Cash Value:
This type of coverage has three different subtypes. Basically with this coverage if an item gets damage during the moving process the customer will get the item repaired or replaced up to the declared values taken. The three types are as follows:

 This level costs $20.00 per $1,000.00 coverage.

$250.00 Deductible: 
This level costs $15.00 per $1,000.00 coverage.

$500.00 Deductible: 
This level costs $10.00 per $1,000.00 coverage.

We have a $20,000 minimum on all moves, and your actual minimum is based on the size of your move.

We MUST insure your shipment within 80% of the value of everything that is being covered. If you chose to insure only certain items as opposed to the whole shipment, then you must itemize these goods and state their values.
If Luigys Moving & Storage Company undertakes the packing of your boxes, Luigys Moving & Storage Company will assume liability for damage due to packing. If you choose to pack yourself, Luigys assumes no liability for faulty / inadequate packing.

Claims Handling Process:
In the unlikely event of damage, we have a streamlined process to handle the claim promptly and efficiently. Below we have outlined a damage report timeline:

1. Customer informs office of damage. Time is noted and claim form is delivered to customer.
2. Completed claim form is returned to Luigys Moving & Storage Company and placed in the hands of the claims administrator who will contact the customer within 3 days.
3. After information is gathered, the claims administrator will process the claim or visit the site to gain additional information.
4. Claim will be closed or arrangements will be made to have the damaged item repaired.

If the customer wants to report loss or damage, you need to contact Luigys Moving & Storage Customer Care department at 415–881–5011.
At the time of your call, please make sure to provide us with your Full Name and your complete email address or mailing address so that we can send you a claim form. We recommend that you file a claim as soon as possible, but no later than 6 months after your moving/relocation date to assure an accurate and prompt settlement. Be aware that the valuation protection you elected will determine your settlement amount. Do not discard any damaged items until a Luigys Moving & Storage representative has had the opportunity to view the damage.

Luigys Moving & Storage ®
The purpose of this website is to provide visitors useful information and to allow them the opportunity to request additional information regarding moving/relocation needs. Our visitors have the right to be aware of any information collected and used and under what circumstances, if any, information is disclosed.

Information Collection And Use
Registration is not required to enter our site.
We respect each website visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this privacy policy. This statement applies solely to information collected on this website.
For each visitor to our website, the web server automatically recognizes the visitor’s domain name only; it does not recognize email addresses. The information we collect is used for internal review and to improve or enhance our website’s content. Under no circumstances is data shared with third party organizations for commercial purposes.
Individuals may choose to submit either estimate request forms or customer service inquiry forms. During completion of these forms, users must include certain contact information. This information is never sold or shared with any third party organizations. It is gathered only for the purposes of contacting visitors regarding services for which interest has been expressed.
We do not have an order form. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information collected by us from our website.
From time to time, we engage our visitors through online surveys. On these occasions, we do not sell or share our subscribers’ email addresses.

Notification of Changes
We reserve the right to revise our privacy policy at any time without advance notice. Any change to this policy will be posted on this site and the new policy will apply only to information collected following the posting of the new policy.

Conflict Resolution
We are committed to resolving disputes within five (5) business days. If problems arise, visitors may contact us by mail, email, telephone or fax.

DOT #02740355
MC #1308212

Novato Office

CALT: #0192210
Tel: 415-413-4646
122 Hamilton Dr. Ste. E
Novato, CA 94949

San Francisco Office

5550 Mission St.
San Francisco, CA 94112