Insurance / Claims Handling:
We at Luigys Moving & Storage Company always strive to offer our clients top-class service and be as careful as possible at the same time. We treat the belongings of our clients with as much respect as we would treat our own goods. However, when you complete over 500 moves a year, there are inevitably going to be a few instances of damage. We are proud to announce we have a 98.8% success rate in completing moves with no damage. We are very proud of this and will still continue to improve. A company can be judged on how it handles the problems it inevitably must encounter in doing business. We feel this is where our professionalism shines through. Below we will outline the types of valuation coverage we offer and brief outline of claims handling process.
Valuation Coverage Types:
Basic $0.60 Per Pound Per Article:
This type of valuation coverage comes free and standard on all moves within California. If this option is chosen, should there be damage to a piece, the customer will receive 60 cents for every pound the item weighs. An example would be that if an item that weighs 100 pounds gets damaged during the moving process, the customer would receive $60.00 towards the repair or replacement of that item.
Actual Cash Value:
This type of coverage costs $1.00 for every $100.00 worth of coverage. This level of coverage takes into account depreciation and example would be if a TV that you bought for $750.00 five years ago gets damage in the moving process then the value of the TV at the time of the move. $400.00 would be the maximum amount the customer would receive towards the repair or replacement of the TV.
Full Cash Value:
This type of coverage has three different subtypes. Basically with this coverage if an item gets damage during the moving process the customer will get the item repaired or replaced up to the declared values taken. The three types are as follows:
Nondeductible: This level costs $20.00 per $1,000.00 coverage.
$250.00 Deductible: This level costs $15.00 per $1,000.00 coverage.
$500.00 Deductible: This level costs $10.00 per $1,000.00 coverage.
We have a $20,000 minimum on all moves, and your actual minimum is based on the size of your move.
We MUST insure your shipment within 80% of the value of everything that is being covered. If you chose to insure only certain items as opposed to the whole shipment, then you must itemize these goods and state their values.
If Luigys Moving & Storage Company undertakes the packing of your boxes, Luigys Moving & Storage Company will assume liability for damage due to packing. If you choose to pack yourself, Luigys assumes no liability for faulty / inadequate packing.
Claims Handling Process:
In the unlikely event of damage, we have a streamlined process to handle the claim promptly and efficiently. Below we have outlined a damage report timeline:
1. Customer informs office of damage. Time is noted and claim form is delivered to customer.
2. Completed claim form is returned to Luigys Moving & Storage Company and placed in the hands of the claims administrator who will contact the customer within 3 days.
3. After information is gathered, the claims administrator will process the claim or visit the site to gain additional information.
4. Claim will be closed or arrangements will be made to have the damaged item repaired.
If the customer wants to report loss or damage, you need to contact Luigys Moving & Storage Customer Care department at 415–881–5011.
At the time of your call, please make sure to provide us with your Full Name and your complete email address or mailing address so that we can send you a claim form. We recommend that you file a claim as soon as possible, but no later than 6 months after your moving/relocation date to assure an accurate and prompt settlement. Be aware that the valuation protection you elected will determine your settlement amount. Do not discard any damaged items until a Luigys Moving & Storage representative has had the opportunity to view the damage.
Luigys Moving & Storage ®
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