Liability and coverage
Insurance / Claims Handling:
We at Luigys Moving & Storage Company always strive to offer our clients top-class service and be as careful as possible at the same time. We treat the belongings of our clients with as much respect as we would treat our own goods. However, when you complete over 500 moves a year, there are inevitably going to be a few instances of damage. We are proud to announce we have a 98.8% success rate in completing moves with no damage. We are very proud of this and will still continue to improve.
A company can be judged on how it handles the problems it inevitably must encounter in doing business. We feel this is where our professionalism shines through. Below we will outline the types of valuation coverage we offer and brief outline of claims handling process.
Valuation Coverage Types:
Basic $0.60 Per Pound Per Article:
This type of valuation coverage comes free and standard on all moves within California. If this option is chosen, should there be damage to a piece, the customer will receive 60 cents for every pound the item weighs. An example would be that if an item that weighs 100 pounds gets damaged during the moving process, the customer would receive $60.00 towards the repair or replacement of that item.
Actual Cash Value:
This type of coverage costs $1.00 for every $100.00 worth of coverage. This level of coverage takes into account depreciation and example would be if a TV that you bought for $750.00 five years ago gets damage in the moving process then the value of the TV at the time of the move. $400.00 would be the maximum amount the customer would receive towards the repair or replacement of the TV.
Full Cash Value:
This type of coverage has three different subtypes. Basically with this coverage if an item gets damage during the moving process the customer will get the item repaired or replaced up to the declared values taken. The three types are as follows:
Nondeductible: This level costs $20.00 per $1,000.00 coverage.
$250.00 Deductible: This level costs $15.00 per $1,000.00 coverage.
$500.00 Deductible: This level costs $10.00 per $1,000.00 coverage.
We have a $20,000 minimum on all moves, and your actual minimum is based on the size of your move.
We MUST insure your shipment within 80% of the value of everything that is being covered. If you chose to insure only certain items as opposed to the whole shipment, then you must itemize these goods and state their values.
If Luigys Moving & Storage Company undertakes the packing of your boxes, Luigys Moving & Storage Company will assume liability for damage due to packing. If you choose to pack yourself, Luigys assumes no liability for faulty / inadequate packing.
Claims Handling Process:
In the unlikely event of damage, we have a streamlined process to handle the claim promptly and efficiently. Below we have outlined a damage report timeline:
1. Customer informs office of damage. Time is noted and claim form is delivered to customer.
2. Completed claim form is returned to Luigys Moving & Storage Company and placed in the hands of the claims administrator who will contact the customer within 3 days.
3. After information is gathered, the claims administrator will process the claim or visit the site to gain additional information.
4. Claim will be closed or arrangements will be made to have the damaged item repaired.
If the customer wants to report loss or damage, you need to contact Luigys Moving & Storage Customer Care department at 415–881–5011.
At the time of your call, please make sure to provide us with your Full Name and your complete email address or mailing address so that we can send you a claim form. We recommend that you file a claim as soon as possible, but no later than 6 months after your moving/relocation date to assure an accurate and prompt settlement. Be aware that the valuation protection you elected will determine your settlement amount. Do not discard any damaged items until a Luigys Moving & Storage representative has had the opportunity to view the damage.
Privacy Notice
This privacy notice discloses the privacy practices for www.luigysmoving.com and applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
- Any changes made to this policy
Information Collection, Use, and Sharing
Luigys Moving & Storage Inc. is the sole owner of the information collected on this site. We only have access to information that you voluntarily provide to us via email, web forms, phone, or other direct contact. We do not sell or rent this information to anyone.
We use your information to respond to you regarding the reason you contacted us and to provide quotes, process requests, or fulfill moving/storage orders. We do not share your information with any third party outside of our organization, except as necessary to complete your request (e.g., to process a payment or schedule a delivery).
Unless you request otherwise, we may contact you via email in the future to inform you about promotions, new services, or updates to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following by contacting us at 415-413-4646 or moveme@luigysmoving.com:
- View any data we have about you;
- Change or correct any of your data;
- Request deletion of your data;
- Express any concerns you have about our use of your data.
Registration
To request a moving estimate, schedule a service, or submit inquiries via our website, you may be asked to complete a registration or contact form. During this process, you may be required to provide your name, email address, phone number, and other relevant details. This information helps us to contact you regarding services you have expressed interest in.
Orders
When placing a service order or requesting a quote, we may collect information such as your name, address, phone number, and payment details. This information is used for billing and service fulfillment purposes. If we encounter issues with processing your request, we’ll use this information to contact you.
Cookies
We use “cookies” on this site to improve your experience and gather insights into website traffic and user behavior. A cookie is a small file stored on your device that helps us identify returning visitors and enhance website usability (e.g., saving login info or preferences).
Cookies may also be used to track user interests and tailor content. Usage of cookies is not linked to personally identifiable information.
Third-Party Cookies
Some of our business partners, such as analytics or advertising providers (e.g., Google Analytics), may also use cookies on our site. We have no access to or control over these cookies.
Sharing
We may share your information with trusted third parties only as necessary to complete your request, such as:
- Shipping providers to coordinate moving logistics;
- Payment processors to securely handle credit/debit transactions.
These partners are not permitted to use your information for any purpose other than fulfilling your service.
We may also share aggregated demographic information with partners or advertisers. This information is not linked to any personally identifiable data.
Links to Other Websites
Our website may contain links to external sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage users to read the privacy policies of any other site that collects personal data.
Surveys & Contests
From time to time, we may run surveys or promotions. Participation is completely voluntary. Information collected (such as name, address, age) will be used to administer the contest and notify winners. Survey data helps us improve our services and user satisfaction.
Security
We take strong precautions to protect your information. Sensitive data (e.g., credit card numbers) is encrypted and securely transmitted. You can verify our site’s security by looking for the lock icon in your browser and the “https” in our web address.
Offline, access to your data is restricted to employees who need it to perform specific tasks (such as customer service or billing). All personally identifiable data is stored on secure servers in a controlled environment.
Do Not Track Signals
Our website currently does not respond to “Do Not Track” (DNT) signals. However, we do not track users across third-party websites or use your information for targeted advertising unless explicitly stated.
Notification of Changes
If we make material changes to this privacy notice, we will update this page and may also notify you via email. Please check this page periodically to stay informed about how we protect your information. If we make changes to this policy, we will notify you via email.
Contact Us
If you have any questions or feel that we are not abiding by this privacy policy, please contact us immediately:
📞 Phone: 415-413-4646
📧 Email: moveme@luigysmoving.com
🌐 Website: www.luigysmoving.com
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DOT #02740355
MC #1308212